Service Terms and Conditions. 

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Women Only Policy.

Dimples Massage & Beauty operates a women-only policy to ensure a comfortable and safe environment for our clientele.

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Non-Refundable Deposit for Male Clients Ignoring Women Only Policy:

Any booking made by a male client who disregards the women-only policy will be subject to a non-refundable charge of the full treatment value at the time of booking.

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This deposit will only be waived if the booking form explicitly states that the service is being purchased as a gift for a female partner. The name and contact information of the female recipient may be requested within the booking form. Upon arrival, if the client is male and the booking was not explicitly stated to be for a female partner, the appointment will be refused, and the non-refundable amount will be retained.

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​Lateness Policy.

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At Dimples Massage & Beauty, I aim to serve all my clients. I kindly ask that clients arrive on time for scheduled appointments, failure to attend your scheduled appointment after 15 minute grace period (no-show) will result in your appointment being cancelled and a charge of the full-service cost or full retainment of any pre payment.

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Cancellation Policy.

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Full Prepayment will be required at the time of bookings being accepted, please pay these invoices within 48 hours of the invoice being accepted to deter no-shows and ensure a more seamless transaction unless a separate payment method has been discussed.​

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At Dimples Massage & Beauty, I recognize that unexpected circumstances can arise. Therefore, I kindly ask that clients provide at least 24' notice when cancelling or rescheduling appointments. This policy enables me to better serve all my clients and maintain an efficient schedule. Please note that cancellations made with less than 24 hours' notice may incur a cancellation fee. 

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Cancellations made before the 24-hour grace period will not incur any fees. You can reschedule at no additional cost. be aware payments are non-refundable, as they account for my lost time that could have been spent with other clients. Cancellations or no-shows within 24 hours of the appointment result in a cancellation fee equal to the full payment amount, and an invoice will be emailed. Non-payment may impact future bookings

E - Gift Cards.

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E-Gift Cards are sent automatically. If you are experiencing difficulty locating your e-gift card, please check your junk folder and verify that your information is correct.

 

Should you have any further issues, please feel free to contact me at dimples.massageandbeauty@outlook.com; I am more than happy to assist you.

 

If you prefer to purchase a physical gift card instead of an e-gift card, please note that this is not an automated service. You will need to email me with the recipient's details and the desired monetary amount.

 

Additionally, they must contact me regarding their treatment choice and present the voucher as proof before the treatment begins

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Order Confirmation.

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Upon making a transaction, you will receive a receipt of your purchase via email.

 

Shipping & Deliveries.

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Please visit the shipping policy page for these details.

 

Offers and Discount Codes.

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Discount codes should be entered during the checkout process to avail the offer. Kindly confirm that the discount has been applied successfully before completing your order.

 

Please note that certain codes cannot be combined with other offers or discounts. I reserve the right to refuse service if multiple discounts are applied and advantages are being taken.